GovCMS user testing services

What is GovCMS?

GovCMS is a whole-of-government open source web content management system designed by government for government and hosted on a secure public cloud. Find out more about GovCMS

Why you might want user testing packages

There are several reasons you might need user testing packages, including:

• Limited in-house resources: Your internal resources may not have the capacity to carry out structured user testing on your site.

• No testing experts in-house: Your internal resources may not have specialised user testing expertise to carry out formal structured user testing including developing test plans and scripts for your site.

• New functionality: You’ve recently added a new feature and want to ensure it’s functioning as intended and/or validate the user’s experience.

• Lack of formal UAT processes: A UAT package will ensure thorough testing of your site following Salsa’s methodical and proven process.

Benefits of user testing packages

There are many benefits of user testing packages, such as:

• Identification of user experience or technical issues: Formal, in-depth user testing helps to identify and diagnose any issues with your site, such as problems with your site’s structure (information architecture (IA)), navigation paths, or search configuration.

• Improved multi-device, multi-browser user experience: User testing ensures that your site works as expected across multiple formats (desktop, tablet and mobile) and across multiple browsers (e.g. Chrome, Safari, Microsoft Edge, etc.) to ensure a consistent and well functioning user experience.

• Maintaining site performance: consistent and thorough user testing ensures your site is performing as expected after upgrades, deployments, enhancements and other major technical activities.

Engagement process

1. Review questionnaire or brief: Agency to complete a light questionnaire (or send Salsa a high level project brief) reflecting basic requirements and/or project key business drivers.

2. Intake and alignment: Salsa conducts a free 30-45 minute intake phone call to align on scope, expectations and overall engagement requirements based on the questionnaire or brief.

3. Testing: Salsa experts conduct relevant testing activities on your site.

4. Report: Salsa prepares and delivers a report on the user testing results, including findings and recommendations.

Outputs

1. User Testing Site Report with findings and recommendations.

Outcomes

• A comprehensive understanding of any issues or problems on your site from a visitor experience, content author experience or features/functionality perspective.

• Recommendations on how to resolve any problems /issues.

Fixed price packages

Salsa offers fixed price packages across four different areas:

1. Visitor experience: We experience your site as a visitor would, exploring different areas, features and functionality using different internet browsers and different devices (desktop, tablet and mobile). This is formalised by our extensive checklist.

2. Content author experience: We’ll test the backend of your CMS, including the important content publishing workflow and make recommendations on how to improve it.

3. User acceptance testing with user acceptance criteria: We test your site or specific feature/functionality against existing, written user acceptance criteria. In this instance, you’ll usually have a fully groomed backlog of user stories, with user acceptance criteria set for each one.

4. User acceptance testing without user acceptance criteria: We work with you to define and document user acceptance criteria and then test your site/feature against these criteria.

The cost of our fixed price packages depends on the number of content types.

Visitor experience fixed price packages

Scope: Anonymous user, cross browser, cross device

Hours estimate per content type (CT): 2-4 hours

` `Number of content types` `	` `Hours` `	` `Cost (ex-GST)` `	` `Cost (inc-GST)` `
` `Up to 5 CTs` `	` `20 hours (4 hours/CT)` `	` `$2,500` `	` `$2,750` `
` `Up to 10 CTs` `	` `30 hours (3 hours/CT)` `	` `$3,750` `	` `$4,125` `
` `Up to 20 CTs` `	` `40 hours (2 hours/CT)` `	` `$5,000` `	` `$5,500` `
` `30+ CTs` `	` `60 hours (2 hours/CT)` `	` `$7,500` `	` `$8,250` `

Content author experience packages

Scope: Content author, single user, desktop only

Hours estimate per content type (CT): 1.5-3 hours

` `Number of content types` `	` `Hours` `	` `Cost (ex-GST)` `	` `Cost (inc-GST)` `
` `Up to 5 CTs` `	` `15 hours (3 hours/CT)` `	` `$1,875` `	` `$2,063` `
` `Up to 10 CTs` `	` `25 hours (2.5 hours/CT)` `	` `$3,125` `	` `$3,438` `
` `Up to 20 CTs` `	` `40 hours (2 hours/CT)` `	` `$5,000` `	` `$5,500` `
` `30+ CTs` `	` `45 hours (1.5 hours/CT)` `	` `$5,625` `	` `$6,188` `

UAT packages (with acceptance criteria)

Scope: Per criteria

Hours estimate per content type (CT): 5-8 hours

` `Number of content types` `	` `Hours` `	` `Cost (ex-GST)` `	` `Cost (inc-GST)` `
` `Up to 5 CTs` `	` `40 hours (8 hours/CT)` `	` `$5,000` `	` `$5,500` `
` `Up to 10 CTs` `	` `70 hours (7 hours/CT)` `	` `$8,750` `	` `$9,625` `
` `Up to 20 CTs` `	` `120 hours (6 hours/CT)` `	` `$15,000` `	` `$16,500` `
` `30+ CTs` `	` `150 hours (5 hours/CT)` `	` `$18,750` `	` `$20,625` `

UAT packages (without acceptance criteria)

Scope: Discovery and UAT

Hours estimate per content type (CT): 9-12 hours

` `Number of content types` `	` `Hours` `	` `Cost (ex-GST)` `	` `Cost (inc-GST)` `
` `Up to 5 CTs` `	` `60 hours (12 hours/CT)` `	` `$7,500` `	` `$8,250` `
` `Up to 10 CTs` `	` `110 hours (11 hours/CT)` `	` `$13,750` `	` `$15,125` `
` `Up to 20 CTs` `	` `200 hours (10 hours/CT)` `	` `$25,000` `	` `$27,500` `
` `30+ CTs` `	` `270 hours (9 hours/CT)` `	` `$33,750` `	` `$37,125` `

What you get

For our fixed price user testing packages, you get:

• A dedicated Technical Account Manager (TAM) as primary contact and support coordinator and point of escalation

• Test plans and test scripts with acceptance criteria where applicable

• A transparent online issues management and ticketing system

• Project management and stakeholder management

• Regular account relationship meetings

You also get access to:

• The digital agency that’s the official service provider of the entire GovCMS platform and program

• A highly qualified and experienced digital agency that has delivered over 30 GovCMS projects since 2015

• GovCMS product specialists with extensive experience in user testing